Refund Policy
This Refund Policy explains how payments and refunds are handled when you purchase digital services or website development services from FivraTech.
Refund Policy Overview
At FivraTech, we provide digital services that involve planning, design, development, testing, revisions, and delivery of project work.
Because our services are customized for each client and involve time and resources being allocated specifically to a project, payments are generally non-refundable once the agreed website or digital project has been completed and delivered.
Once the website or agreed project has been completed and delivered, the amount paid for that completed work will not be refunded.
No Refund After Website Completion
Once FivraTech has completed the agreed website or digital project and made it available to the client, the payment for the completed work is considered final and non-refundable.
This applies even if the client later changes their preferences, business direction, design preference, content requirements, or decides not to use the website.
The reason for this policy is that the project represents work, development time, creative effort, technical work, and resources already provided by FivraTech.
Changes After Website Completion
FivraTech understands that clients may want changes after seeing the completed website.
Clients may request reasonable changes, corrections, or adjustments to the website after completion. We will work with the client to make the requested changes where technically possible.
Our Approach to Changes
We aim to work with clients to make the website match their preferred look, content, and requirements as closely as reasonably possible.
Changes & Original Project Scope
Requested changes that relate to the original project scope can be discussed and implemented where appropriate.
However, completely new functionality, major structural changes, additional pages, new integrations, or features that were not part of the original agreement may require additional development time and charges.
- Design adjustments may be requested.
- Content corrections can be discussed.
- Layout improvements can be requested.
- Minor development adjustments may be made where technically practical.
- New features outside the agreed scope may require additional payment.
Project Cancellation
If a client decides to cancel a project after work has already started, the amount already paid may not be refundable because resources and development time have already been committed to the project.
Any cancellation request will be reviewed according to the specific project agreement, work completed, and payments already made.
Third-Party Platforms & Services
Some websites may depend on third-party platforms, hosting providers, applications, themes, plugins, APIs, payment gateways, domains, or other external services.
FivraTech cannot be responsible for refunds resulting from third-party service interruptions, policy changes, pricing changes, account restrictions, outages, or limitations outside our control.
Payment Responsibility
Clients are responsible for reviewing project requirements, scope, pricing, and payment terms before approving work.
By proceeding with a project, the client acknowledges that custom digital services require dedicated time and effort and understands the refund terms described on this page.
Exceptional Circumstances
In exceptional circumstances, FivraTech may review a refund-related request at its discretion.
Any such decision will depend on the specific circumstances of the project and does not create an obligation to provide a refund in other situations.
Nothing in this Refund Policy is intended to remove any rights or protections that cannot legally be excluded under applicable law.
Contact FivraTech
For questions about this Refund Policy or your project, please contact the FivraTech team.
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